Ask about fees and finance

Ask about fees and finance

Tell us about your fees and finance enquiry and we'll let you know the best way to contact us.

Tell us about your fees and finance enquiry and we'll let you know the best way to contact us.

Tell us about your enquiry and we'll let you know the best way to contact us.
1. What can we help you with?





If you don't have a TFN yet, you can still complete the eCAF form.  

You will need to get a: 
OR
In section D of the eCAF form select:

I have a 'Certificate of Application for a TFN' (you will then be able to attach your document)

Note: You will still need to provide your TFN to RMIT before the census date to finalise your loan application. Please do not send your TFN directly to Student Connect. 

To apply for a HELP loan or VET Student Loan follow the steps outlined on the HELP loans and VET Student Loans page.

You can then confirm that you have been approved for the loan by logging in to Enrolment Online
  • Select My student record
  • under Financial details, select View Commonwealth assistance approval letter.
Note: Don't forget to check your eligibility for SA-HELP to cover your student services and amenities fee (SSAF).

If financial issues are affecting your studies, you can get support by meeting with a Student Support Advisor.

Find out where to go for financial support. Learn about how to manage everything to do with money, from income to budgeting, to managing debt.

There are initiatives and assistance options available to you in times of need. For more information, please visit the Financial welfare advice page.

Please Note: This application is only available to currently enrolled students.

To be eligible for Student Hardship Assistance, you must provide sufficient information and evidence in PDF format that demonstrate a one-off financial assistance will alleviate direct and related negative impacts to study. 

Applying does not guarantee that it will be approved and, if your application is granted, the approved amount may vary from your request.   

If your application is approved, it can take up to ten working days for the money to be available in your account once you have confirmed that your bank account details in myRMIT are up to date.

You will be emailed a PDF copy of your submitted Commonwealth Assistance Form (eCAF) via the eCAF portal to confirm you have submitted your eCAF.

You can confirm you have been approved for a government loan by logging in to Enrolment Online
  • Select My student record
  • under Financial details, select View Commonwealth assistance approval letter.
For more information, please visit the HELP loans and VET student loans page.

If you are an international student and 
  • you have not yet enrolled
OR 
  • you are in the first semester of a program

If you are a domestic or continuing international student, please complete the Domestic and international refund form.

To be eligible for a fee concession you must meet the eligibility criteria and apply by following these steps.

Note: Your application must be submitted before the start date of your first scheduled class.

You will receive an email from the government with your unique login information for each loan you wish to apply for. This email will be sent to your RMIT student email account. Follow the instructions carefully to complete your loan application. 

If you can't find the email, check your spam folder - if it's not there, get in touch with Student Connect below.

Each time you add or drop a course you will receive an updated invoice. You can download "Your tax invoice explained" for information on how to read and understand your invoice.

Your invoice will list fee due dates as well as recommended payment methods. 

The easiest way to pay is online.
  1. Check that your browser settings allow pop-ups (how to allow pop-ups in Chrome)

  2. Log in to Enrolment Online
    • Go to My Student Record
    • Click View Account/Pay Fees
    • Click Pay by Credit Card (a new window will appear to enter credit card details)
For more ways to pay please visit the How to pay your fees page.

You can get in touch with Student Connect below for any other fee-related questions.
2. How would you like to resolve your enquiry?
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Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Luwaytini' by Mark Cleaver, Palawa.

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