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Noticeboard

Keep Your Details up to Date
Please do update your contact details (box at the bottom of screen) with home and mobile. You will receive appointment reminders and occasional requests for information by text.

 

Budgets
Patients are quite rightly getting more and more frustrated at not getting what they want, when they want it! Please be assured that we are your advocates and we act in your best interests. But we do have to prescribe cost-effectively, and refer for medical reasons when we can't manage your problem, not simply for your peace of mind. You will not find a GP practice these days which will oblige your every wish without discussion!

 

Photo ID

You may be asked for a photo for our records. This reduces problems where patients are mistaken for each other when they consult another GP within the practice. PHONE CALLS may be recorded for your protection.

 

Sickness Certificates

The first 7 days of sickness do not require a certificate from your GP. If your employer insists on a sickness form, complete a Self-Certification form, which can be found here

 

 

APPOINTMENTS

appointmentsWe offer different types of appointments to meet the varying needs of our patients. We encourage patients to see their own GP in order to maintain continuity. If it is not possible to see your own GP because either they or you are not available, you will be offered an appointment with an alternative doctor.

Please remember an appointment is for one person and one problem! If you have more than one problem to discuss you may be asked to book a further appointment.

Routine Appointments
These are 10 minute appointments and can be pre-booked up to 6-8 weeks in advance to enable you to plan any routine checks or discuss non-urgent problems.  They are offered during the morning and afternoon each day.
We offer pre-bookable evening and Saturday appointments for people who work during the day. 

Urgent slots
Each doctor keeps some time free every morning for patients who fall ill on the day and you may call from 8.30am for these. There is no guarantee that this will be by your own doctor but means you will always be able to see a doctor the same day. If the problem cannot be completely sorted out or needs further review, you may have to book a routine appointment for a later date.

Urgent Problems
If you become ill after morning surgery has finished and require assistance urgently, the on-call doctor will be responsible for assessing your problem. 

The on-call Doctor has an evening emergency surgery each day to deal with problems which cannot wait until the next morning. These are 2-3 minute slots and are meant only for emergencies. If the doctor feels there is not enough time to deal with the problem properly, then in your interests they will ask you to re-book with your own doctor.

Getting the most out of the Appointment System
To book an appointment, please call 020 8644 2727 or use Online Services. The lines are busiest first thing in the morning. We know from your feedback that it is frustrating to hear the engaged tone so please be patient and try a little later, we will do our best to get you seen same day if needed. Wherever possible try to plan ahead for routine appointments so that you can be sure of a time and day that suits you best.

Checking in
All patients will need to check in using the touch-screen or speak to the receptionist on arrival. Please watch carefully for your name to be called on the red display screen. 

Missed Appointments
If you cannot make your appointment, please ring 8644 2727 and leave a message on our cancellation line. Then we can offer this appointment to another patient, resulting in more availability when you choose to re-book.

Late evening and Weekend Appointments

GP and Nurse appointments are available at weekends and in the evenings and can be accessed through our Reception or the numbers below if we are closed. Although you will not be seen by your own GP, your computer records will be available and updated so your GP will be aware.

These appointments are available 8am-8pm every weekend and 630pm-8pm weekday evenings for your convenience at two sites within Sutton, The Old Court House Surgery and The Wrythe Green Surgery. To make an appointment (or cancel a hub appointment) when we are closed, please call 07578 813838 or 07479 819677. 

Nurses appointments include wound care & dressings, zoladex, contraception advice including pill checks, B12 & Depo injections, smears, ear washouts and health promotion. In most cases you will need to supply your own dressings and injections, please discuss this with our reception team.

REMEMBER YOU CAN ACCESS A VARIETY OF APPOINTMENTS INCLUDING; TELEPHONE, SATURDAY MORNING AND LATE EVENING APPOINTMENTS ONLINE 24 HOURS A DAY 7 DAYS A WEEK. 

IF YOU REQUIRE FURTHER INFORMATION PLEASE SPEAK TO ONE OF OUR RECEPTION TEAM.

 
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