We offer different types of appointments to meet the varying needs of our patients. We encourage patients to see their own GP in order to maintain continuity. If it is not possible to see your own GP because either they or you are not available on a particular day you will be offered an appointment with an alternative doctor if you wish.
Please remember an appointment is for one person and one problem – if you have lots of things to discuss you may be asked to book a further appointment.
These are 10 minute appointments and can be pre-booked up to 6-8 weeks in advance to enable you to plan any routine checks or discuss non-urgent problems. They are offered during the morning and afternoon each day.
We offer pre-bookable evening and Saturday appointments for people who work during the day. These are often booked by people who are actually free during the day, so if you do find trouble getting an evening/Weekend appointment, just send me a comment using the link Contact Us. If we have enough interest, we could restrict those appointments for patients who work during the day.
Each doctor keeps some time free every morning for patients who fall ill on the day. You may call between 8.30am and 12 noon to request to be seen. There is no guarantee that this will be by your own doctor.
This means you will always be able to see a doctor the same day. If the problem cannot be completely sorted out or, needs further review you may have to book a proper appointment for a later date.
If you become ill after morning surgery has finished and require assistance urgently, the Duty or on-call doctor will be responsible for assessing your problem. The doctor may either, ask you to attend surgery between 5 and 6.30pm, deal with the problem on the telephone or if necessary send you to hospital. 6-8 patients are asked to arrive at half hourly intervals and are seen in order of importance.
The Duty Doctor has an evening ‘emergency’ surgery each day to deal with problems which cannot wait until the following day. Time is short and are meant only for emergencies. If the doctor feels there isn’t enough time to deal with the problem properly, then in your interests he/she will ask you to re-book with your own doctor.
Getting the most out of the Appointment System
When ringing for an appointment please remember you can book by ringing, 020 8644 2727, between 8.30am - 12 noon and 4.00pm – 5.30pm. The lines are busiest when they are first switched over. We know from your feedback that it is frustrating to hear the engaged tone so please be patient and try a little later – we always have plenty of Urgent slots everyday. Wherever possible try to plan ahead for routine appointments so that you can be sure of a time and day that suits you best.
All patients will need to check in using the touch-screen or speak to the receptionist on arrival. Please watch carefully for your name to be called on the red display screen.
In our experience, it is a relatively small number of patients who are unashamed of repeatedly failing to turn up to appointments. The computer logs unfilled appointments, and these patients will be de-registered for the benefit of the rest of our patients. If you cannot make your appointment, please ring 8644 2727 and let us know. Then someone else can use your slot.