(between 6.30pm and 8.00am Monday-Friday, weekends & Bank Holidays)
If you are in urgent need of medical help or advice when the surgery is closed then you need to call 111. All calls are answered by a controller and then passed to the appropriate service (NHS Direct, District Nurses, Community Mental Health Services, Social Services or an out of hours GP), for assessment. If you need a doctor your call will be routed to Sumerdoc, a local service provided by local GPs.
Details of your problem will be requested by a telephone operator and a doctor will then call you back. The doctor may offer you advice on the phone or you may be asked to attend a local primary care centre. If the doctor feels it is necessary, a home visit will be offered
All calls to the GP emergency service (and this surgery) may be recorded for your safety, and confidentiality is maintained at all times. Details of your consultation will be sent to your own GP to assist in continuing care. Information may be used anonymously to train doctors and for audit purposes to monitor the service and improve standards. If you do not wish your information to be used for these purposes, please inform the telephone receptionist.