Chesser Surgery121 Wrythe Lane Carshalton, SM5 2RSTel: 020 8644 2727
Keep Your Details up to Date Please do update your contact details (box at the bottom of screen) with home and mobile. You will receive appointment reminders and occasional requests for information by text.
Budgets Patients are quite rightly getting more and more frustrated at not getting what they want, when they want it! Please be assured that we are your advocates and we act in your best interests. But we do have to prescribe cost-effectively, and refer for medical reasons when we can't manage your problem, not simply for your peace of mind. You will not find a GP practice these days which will oblige your every wish without discussion!
You may be asked for a photo for our records. This reduces problems where patients are mistaken for each other when they consult another GP within the practice. PHONE CALLS may be recorded for your protection.
The first 7 days of sickness do not require a certificate from your GP. If your employer insists on a sickness form, complete a Self-Certification form, which can be found here
We offer different types of appointments to meet the varying needs of our patients. We encourage patients to see their own GP in order to maintain continuity. If it is not possible to see your own GP because either they or you are not available on a particular day you will be offered an appointment with an alternative doctor if you wish.
Please remember an appointment is for one person and one problem! if you have lots of things to discuss you may be asked to book a further appointment.
Routine AppointmentsThese are 10 minute appointments and can be pre-booked up to 6-8 weeks in advance to enable you to plan any routine checks or discuss non-urgent problems. They are offered during the morning and afternoon each day.We offer pre-bookable evening and Saturday appointments for people who work during the day. These are often booked by people who are actually free during the day, so if you do find trouble getting an evening/Weekend appointment, just send me a comment using the link Contact Us. If we have enough interest, we could restrict those appointments for patients who work during the day.
Urgent slotsEach doctor keeps some time free every morning for patients who fall ill on the day. You may call between 8.30am and 12 noon to request to be seen. There is no guarantee that this will be by your own doctor.
This means you will always be able to see a doctor the same day. If the problem cannot be completely sorted out or, needs further review you may have to book a routine appointment for a later date.
Urgent Problems If you become ill after morning surgery has finished and require assistance urgently, the Duty or on-call doctor will be responsible for assessing your problem. The doctor may either, ask you to attend surgery between 5 and 6.30pm, deal with the problem on the telephone or if necessary send you to hospital. 6-8 patients are asked to arrive at half hourly intervals and are seen in order of importance.
The Duty Doctor has an evening emergency surgery each day to deal with problems which cannot wait until the following day. Time is short and are meant only for emergencies. If the doctor feels there is a enough time to deal with the problem properly, then in your interests he/she will ask you to re-book with your own doctor.
Getting the most out of the Appointment SystemWhen ringing for an appointment please remember you can book by ringing, 020 8644 2727, between 8.30am - 12 noon and 4.00pm - 5.30pm. The lines are busiest first thing on the morning. We know from your feedback that it is frustrating to hear the engaged tone so please be patient and try a little later, we always have plenty of urgent slots everyday. Wherever possible try to plan ahead for routine appointments so that you can be sure of a time and day that suits you best.
Checking in All patients will need to check in using the touch-screen or speak to the receptionist on arrival. Please watch carefully for your name to be called on the red display screen.
Missed Appointments In our experience, it is a relatively small number of patients who are unashamed of repeatedly failing to turn up to appointments. The computer logs unfilled appointments, and these patients will be de-registered for the benefit of the rest of our patients. If you cannot make your appointment, please ring 8644 2727 and let us know. Then someone else can use your slot.
Ill people with urgent problems that suddenly crop up in the afternoon are seen between 4:30pm & 6:00pm by the On Call doctor.
REMEMBER YOU CAN ACCESS A VARIETY OF APPOINTMENTS INCLUDING; TELEPHONE, SATURDAY MORNING AND LATE EVENING APPOINTMENTS ONLINE 24 HOURS A DAY 7 DAYS A WEEK.
IF YOU REQUIRE FURHTER INFORMATION PLEASE SPEAK TP ONE OF OUR RECEPTION TEAM!
If you genuinely cannot get to the surgery for medical reasons then please phone as early as possible to request the visit. Please try to phone before 10.30am so that the doctors can plan and prioritise their visits. The doctor will phone you back to assess your needs and to decide on what action needs to be taken. The Doctor may feel it appropriate to send a visiting team.
Please attend surgery if at all possible. Patients can be examined more thoroughly at the surgery and the doctor can see 3 or 4 patients in the average time it takes to make a visit.
Children can be brought up by car, cab or friends, to be examined quickly. Let reception know, and they will make sure we see the child soon if they are miserable/ vomiting/ in pain.
Even though they feel miserable and weak, it is safe after giving Calpol, to bring children with temperatures or a rash to the surgery.
Older patients who are able to be taken shopping or to the hairdresser are usually expected to be brought to surgery by car.
If you are in urgent need of medical help or advice when the surgery is closed then you need to call 111. All calls are answered by a controller and then passed to the appropriate service (NHS Direct, District Nurses, Community Mental Health Services, Social Services or an out of hours GP), for assessment. If you need a doctor your call will be routed to Sumerdoc, a local service provided by local GPs.
Details of your problem will be requested by a telephone operator and a doctor will then call you back. The doctor may offer you advice on the phone or you may be asked to attend a local primary care centre. If the doctor feels it is necessary, a home visit will be offered
All calls to the GP emergency service (and this surgery) may be recorded for your safety, and confidentiality is maintained at all times. Details of your consultation will be sent to your own GP to assist in continuing care. Information may be used anonymously to train doctors and for audit purposes to monitor the service and improve standards. If you do not wish your information to be used for these purposes, please inform the telephone receptionist.
If you come to see your doctor or other health professional prepared and with realistic expectations, then you will get much more out of the 10 minute consultation. Below are some helpful pointers
08:00 - 18:30
08:00 - 18:30
09:00 - 11:30
When the surgery is closed if you need a Doctor urgently Dial 111 or Seldoc on 020 8 693 9066
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