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Keep Your Details up to Date
Please do update your contact details (box at the bottom of screen) with home and mobile. You will receive appointment reminders and occasional requests for information by text.


Patients are quite rightly getting more and more frustrated at not getting what they want, when they want it! Please be assured that we are your advocates and we act in your best interests. But we do have to prescribe cost-effectively, and refer for medical reasons when we can't manage your problem, not simply for your peace of mind. You will not find a GP practice these days which will oblige your every wish without discussion!


Photo ID

You may be asked for a photo for our records. This reduces problems where patients are mistaken for each other when they consult another GP within the practice. PHONE CALLS may be recorded for your protection.


Sickness Certificates

The first 7 days of sickness do not require a certificate from your GP. If your employer insists on a sickness form, complete a Self-Certification form, which can be found here




Test Results

Blood tests

Our HealthCare Assistant Jacqui can do these by appointment Mondays & Wed & Fri  830-10

or you can sit and wait at StHelier weekdays. 
Please take your request form to the pathology laboratory between 7.30am and 4.00pm on any weekday.

Sutton Hospital  Monday to Friday, 8.30am to 12.30pm
An appointment is only required for children, where a special nurse needs to be arranged to carefully take the blood. We can prescribe cream to put on beforehand to numb the skin.
If the doctor indicates that it should be a fasting test, it is important to follow instructions, otherwise the results can be misleading, and even make us think you might have diabetes! 

or Jubilee HealthCenter (formerly Shotfield Wallington near Courts/Sainsbury)
      between 830-12 M-Fri.  1st floor

X-rays are done between 9.00am and 4.00pm on weekdays at St. Helier Hospital

(or Jubilee Health Centre, 1st floor  Shotfield Wallington Surrey SM6 0HY
9-1pm  M-Fr  walk in service, 2nd floor   020 3668 1883

Please present your X-ray request form at the X-ray department reception. X-ray results take a week or so to report.


Urine samples for hospital laboratory analysis can be taken directly to St. Helier Hospital pathology department carefully sealed in the request form. Or our courier can deliver it to the lab: but you must hand it in before 10.15am. It is imperative that they are clean mid-stream samples, following a bath/shower, otherwise contaminants like discharge can spoil the test.


ECG  GP will give you a request form to take to one of two venues, at times indicated on the form, no appointment necessary....   

This is a great service, and we get a report that is looked at by a cardiologist within a day or two.


Test Results
Because of the huge volume of results we will inform patients of test results by text (so do have your up to date number on file!) If you don't hear within a few days of having had your blood test, then please ring reception. The responsibility is yours if you have not heard.. Understanding results 
Ring between 11.30am and 1pm Monday to Friday. You may ask for your cholesterol level if you wish.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results..


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