Did Not Attend (DNA)
The vast majority of our patients attend their appointments or let us know if they cannot attend or no longer need them. We really appreciate this as it means we can free those appointments up to be used by other patients.
However, a small but significant number of patients miss their appointments without cancelling them. This means the doctor or nurse is waiting for the patient to arrive, when they could have been seeing another patient.
Please help us to help you by contacting us if you cannot attend.
If you repeatedly fail to attend appointments, you may be removed from the practice list and may be required to find an alternative doctor.
If you cannot attend your appointments for any reason please let us know within 24 hours of your appointment or as soon as possible so that we can offer the appointment to someone else.
If you are signed up to online access you can cancel your appointment at any time of the day or night.
Latest DNA Statistics:
Period 1st September - 30th September 2019
Total Number of appointments (all clinics) 2107
Total Number of DNAs 140
Equates to more than 23.5 hours lost/wasted clinical time.