Chesser Surgery121 Wrythe Lane Carshalton, SM5 2RSTel: 020 8644 2727
Keep Your Details up to Date Please do update your contact details (box at the bottom of screen) with home and mobile. You will receive appointment reminders and occasional requests for information by text.
Budgets Patients are quite rightly getting more and more frustrated at not getting what they want, when they want it! Please be assured that we are your advocates and we act in your best interests. But we do have to prescribe cost-effectively, and refer for medical reasons when we can't manage your problem, not simply for your peace of mind. You will not find a GP practice these days which will oblige your every wish without discussion!
You may be asked for a photo for our records. This reduces problems where patients are mistaken for each other when they consult another GP within the practice. PHONE CALLS may be recorded for your protection.
The first 7 days of sickness do not require a certificate from your GP. If your employer insists on a sickness form, complete a Self-Certification form, which can be found here
We offer different types of appointments to meet the varying needs of our patients. We encourage patients to see their own GP in order to maintain continuity. If it is not possible to see your own GP because either they or you are not available, you will be offered an appointment with an alternative doctor.
Please remember an appointment is for one person and one problem! If you have more than one problem to discuss you may be asked to book a further appointment.
Routine AppointmentsThese are 10 minute appointments and can be pre-booked up to 6-8 weeks in advance to enable you to plan any routine checks or discuss non-urgent problems. They are offered during the morning and afternoon each day.We offer pre-bookable evening and Saturday appointments for people who work during the day.
Urgent slotsEach doctor keeps some time free every morning for patients who fall ill on the day and you may call from 8.30am for these. There is no guarantee that this will be by your own doctor but means you will always be able to see a doctor the same day. If the problem cannot be completely sorted out or needs further review, you may have to book a routine appointment for a later date.
Urgent Problems If you become ill after morning surgery has finished and require assistance urgently, the on-call doctor will be responsible for assessing your problem.
The on-call Doctor has an evening emergency surgery each day to deal with problems which cannot wait until the next morning. These are 2-3 minute slots and are meant only for emergencies. If the doctor feels there is not enough time to deal with the problem properly, then in your interests they will ask you to re-book with your own doctor.
Getting the most out of the Appointment SystemTo book an appointment, please call 020 8644 2727 or use Online Services. The lines are busiest first thing in the morning. We know from your feedback that it is frustrating to hear the engaged tone so please be patient and try a little later, we will do our best to get you seen same day if needed. Wherever possible try to plan ahead for routine appointments so that you can be sure of a time and day that suits you best.
Checking in All patients will need to check in using the touch-screen or speak to the receptionist on arrival. Please watch carefully for your name to be called on the red display screen.
Missed Appointments If you cannot make your appointment, please ring 8644 2727 and leave a message on our cancellation line. Then we can offer this appointment to another patient, resulting in more availability when you choose to re-book.
Late evening and Weekend Appointments
GP and Nurse appointments are available at weekends and in the evenings and can be accessed through our Reception or the numbers below if we are closed. Although you will not be seen by your own GP, your computer records will be available and updated so your GP will be aware.
These appointments are available 8am-8pm every weekend and 630pm-8pm weekday evenings for your convenience at two sites within Sutton, The Old Court House Surgery and The Wrythe Green Surgery. To make an appointment (or cancel a hub appointment) when we are closed, please call 07578 813838 or 07479 819677.
Nurses appointments include wound care & dressings, zoladex, contraception advice including pill checks, B12 & Depo injections, smears, ear washouts and health promotion. In most cases you will need to supply your own dressings and injections, please discuss this with our reception team.
REMEMBER YOU CAN ACCESS A VARIETY OF APPOINTMENTS INCLUDING; TELEPHONE, SATURDAY MORNING AND LATE EVENING APPOINTMENTS ONLINE 24 HOURS A DAY 7 DAYS A WEEK.
IF YOU REQUIRE FURTHER INFORMATION PLEASE SPEAK TO ONE OF OUR RECEPTION TEAM.
Did Not Attend (DNA)
The vast majority of our patients attend their appointments or let us know if they cannot attend or no longer need them. We really appreciate this as it means we can free those appointments up to be used by other patients.
However, a small but significant number of patients miss their appointments without cancelling them. This means the doctor or nurse is waiting for the patient to arrive, when they could have been seeing another patient.
Please help us to help you by contacting us if you cannot attend.
If you repeatedly fail to attend appointments, you may be removed from the practice list and may be required to find an alternative doctor.
If you cannot attend your appointments for any reason please let us know within 24 hours of your appointment or as soon as possible so that we can offer the appointment to someone else.
If you are signed up to online access you can cancel your appointment at any time of the day or night.
Latest DNA Statistics:
Period 1st September - 30th September 2019
Total Number of appointments (all clinics) 2107
Total Number of DNAs 140
Equates to more than 23.5 hours lost/wasted clinical time.
If you, a family member or a person that you care for is registered housebound, then please phone as early as possible from 830am to request a home visit. Please try to phone before 10.30am so that the doctors can plan and prioritise their visits. If the GP is is unable to speak when you call, they will phone you back to assess your needs and decide what action needs to be taken. The Doctor may feel it appropriate to send a visiting team.
Please attend surgery if at all possible. Patients can be examined more thoroughly at the surgery and the doctor can see 3 or 4 patients in the average time it takes to make a visit.
Children can be brought up by car, cab or friends, to be examined quickly. Let reception know, and they will make sure we see the child as soon as possible if they are vomiting/in pain.
Even though they feel miserable and weak, it is safe after giving paracetamol to bring children with temperatures or a rash to the surgery.
Older patients who are able to be taken shopping or to the hairdresser are usually expected to be brought to surgery by car or cab.
If you come to see your doctor or other health professional prepared and with realistic expectations, then you will get much more out of the 10 minute consultation. Below are some helpful pointers
08.00 - 18.30
08.00 - 19.30
09.00 - 11.30
When the surgery is closed if you need a Doctor urgently, dial 111 or Seldoc on 020 8693 9066
If you are in urgent need of medical help or advice when the surgery is closed then you need to call 111. All calls are answered by a controller and then passed to the appropriate service (NHS Direct, District Nurses, Community Mental Health Services, Social Services or an out of hours GP) for assessment. If you need a doctor, your call will be routed to Seldoc, a local service provided by local GPs.
Details of your problem will be requested by a telephone operator and a doctor will then call you back. The doctor may offer you advice over the phone or you may be asked to attend a local primary care centre. If the doctor feels it is necessary, a home visit may be offered.
All calls to the GP emergency service (and this surgery) may be recorded for your safety, and confidentiality is maintained at all times. Details of your consultation will be sent to your own GP to assist in continuing care. Information may be used anonymously to train doctors and for audit purposes to monitor the service and improve standards. If you do not wish your information to be used for these purposes, please inform the telephone receptionist.
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